Refund policy
Effective Date: March 21, 2026
Last Updated: March 21, 2026
At Nirva, we stand behind the quality of our elite competitive swimwear. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns, exchanges, and refunds in compliance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.
2.1 Standard Returns (14-Day Policy)
You may return or exchange eligible items within 14 calendar days from the date of delivery. This cooling-off period allows you to inspect and test your purchase.
2.2 Eligible Products for Return
All Nirva products are eligible for return within the 14-day window, provided they meet the conditions outlined in Section 3.
2.3 Items Purchased from Different Channels
· Direct from Nirva Website: Full return eligibility applies
· Marketplace Platforms: Follow marketplace-specific return windows (typically 14-30 days) in addition to this policy
3. Return Conditions & Hygiene Standards
To maintain product integrity and health/safety standards, returned items must meet ALL of the following criteria:
3.1 Product Condition Requirements
✓ Unworn and Hygienic: The swimwear must be unworn and in hygienic condition
✓ Original Tags Attached: All original manufacturer tags must be intact and attached
✓ Hygiene Liner Intact: The protective hygiene liner (if applicable) must be in place and unused
✓ Original Packaging: Item must be in original, undamaged packaging with all components
✓ No Alterations: No modifications, repairs, or alterations have been made
✓ No Odor or Damage: Free from odors, stains, chlorine damage, or any form of wear
The following items CANNOT be returned:
· Swimwear that has been worn or used
· Items with hygiene liner removed or compromised
· Products with visible chlorine damage or discoloration
· Swimsuits with broken zippers, damaged seams, or other defects caused by wear
· Items with missing or damaged original tags
· Products outside the 14-day return window
· Items purchased during final sale or clearance events (unless defective)
4. Defective & Damaged Products
If you receive a defective or damaged product (manufacturing defect, torn seams, broken zippers, color fading, faulty materials), you are entitled to a full refund or replacement at no cost, regardless of whether the item has been tried on, even outside the standard 14-day window.
4.2 Wrong Item or Missing Components
If you receive the wrong product or missing components:
· Full refund or replacement: No deduction of any kind
· Return shipping: Covered by Nirva
· Timeline: Initiate within 48 hours of delivery for maximum support
1. Contact our customer support within 48 hours of delivery
2. Provide high-quality photos showing the defect from multiple angles
3. Our team will assess and respond within 24 hours
4. Approved defect claims result in immediate replacement or refund
5.1 Step-by-Step Return Initiation
1. Contact Support: Email nirva2026@nirva.com with your order number and reason for return
2. Receive Return Authorization: We'll provide a return shipping label (prepaid for eligible returns)
3. Prepare Package: Pack the item securely in original packaging with all tags and accessories
4. Ship Item: Use the provided shipping label; tracking will be sent to you
5. Confirmation: Upon receipt and inspection, you'll receive confirmation of acceptance or rejection
Prepaid Return Shipping:
· Covered by Nirva for returns within the 14-day window (due to our error or defect)
· Provided via ShipRocket or UPS
Customer-Paid Return Shipping:
· If returning for personal preference/sizing (outside our error), shipping costs are borne by customer
· You may use any shipping service; please retain tracking information
· Refunds processed only after item is received and inspected
5.3 Inspection & Processing Timeline
· Receipt: Upon arrival at our warehouse
· Inspection: Within 3-5 business days
· Decision: You'll be notified of approval/rejection
· Refund Processing: Within 7 business days of approval (typically 5-7 business days for bank clearance)
Refunds are issued through the original payment method used for purchase:
· Credit/Debit Card: 5-7 business days (varies by bank)
· Bank Transfer: 5-7 business days
· UPI: 1-3 business days (fastest)
Full Refunds Include:
· Product cost
· All applicable taxes (GST)
· All shipping charges (for Nirva-covered returns)
Partial Refunds May Apply To:
· Customer-initiated returns with prepaid shipping: Original shipping cost may be deducted
· Swimwear damaged due to improper customer care
No Deductions Applied To:
· Defective products
· Wrong items sent
· Damage caused in transit (Nirva's responsibility)
You'll receive an email with:
· Refund approval confirmation
· Expected refund timeline based on payment method
· Tracking reference number (for disputes if needed)
We encourage exchanges as they're faster than return + repurchase:
1. Initiate return as outlined in Section 5
2. Indicate desired replacement item (size, color, variant)
3. We'll ship replacement immediately upon receiving your item
4. If replacement is higher value, pay the difference; if lower value, we'll refund the difference
Free Sizing Exchanges:
· First size exchange is free (includes return + replacement shipping)
· Subsequent exchanges: Customer pays return shipping
· Exchange must be same product, different size/color
For defective products, we'll provide immediate replacement with:
· Free return shipping label
· Expedited replacement shipping (priority processing)
· No customer cost
8.1 Competitive Swimmers & Bulk Orders
For purchases of 3+ units:
· Extended 21-day return window
· Dedicated customer support channel
· Potential team customization – contact nirva2026@gmail.com for terms
8.2 Customized & Made-to-Order Products
Customized or made-to-order swimwear is non-returnable unless:
· Product is defective
· Product doesn't match specifications confirmed in writing
· Product was delivered damaged
· Gifts purchased by non-users may be returned within 14 days if unused
· Original gift receipt or proof of purchase required
· Refund issued to original purchaser's payment method
Items marked as "Final Sale" or from clearance events may have restricted return eligibility:
· Return for defects only (full refund or exchange)
· No returns for sizing/preference issues unless defective
· Check item listing for specific terms
9. Non-Returnable Items (Hygiene Protection)
The following items are final sale due to health and hygiene standards required for competitive swimming:
· Swimwear with hygiene liner removed
· Products that have contacted chlorinated water
· Items with any evidence of use or wear
· Damaged or altered products
Exception: If these items are defective in materials or manufacturing, they are eligible for replacement or refund.
10. Late Returns & Expired Claims
· Standard 14-day window is strict for preference/sizing returns
· Defect claims may be honored beyond 14 days if you have evidence of the defect
· Contact nirva2026@gmail.com with photos and proof if claiming a defect after 14 days
10.2 Lost or Damaged Shipments
If your return package is lost or damaged in transit:
1. Contact us within 48 hours with tracking information
2. We'll investigate with the shipping carrier
3. Pending resolution, we may issue a refund or accept the claim
4. Retain all tracking receipts and photos of packages
11. Refund Disputes & Consumer Grievances
Under the Consumer Protection Act, 2019, you have the right to:
· Fair and transparent return/refund processes
· Timely processing of legitimate returns
· Recourse if Nirva violates return policy terms
If your return/refund is not processed within 30 days:
1. First Escalation: Contact nirva2026@gmail.com with order details and issue description
2. Formal Complaint: You may file a complaint with the Central Consumer Protection Authority (CCPA)
3. Consumer Court: You retain the right to approach your local Consumer Dispute Redressal Commission
· All return requests receive acknowledgment within 24 hours
· Transparency in refund status and timelines
· Fair assessment based on this policy
· No deceptive practices or hidden charges
12. Frequently Asked Questions
Q: Can I return used swimwear?
A: No, for hygiene reasons, worn or used swimwear cannot be returned unless defective. However, you may exchange for a different size within 14 days if unused.
Q: What if the color or fit isn't what I expected?
A: We offer a 14-day exchange for sizing/color preference. Return shipping costs apply to customer-initiated exchanges after the first free exchange.
Q: How long does refund take?
A: Refunds typically process within 7 business days of approval, though bank transfer times vary (3-7 additional days depending on your bank).
Q: I damaged my swimwear – can I still return it?
A: If damage is due to a manufacturing defect, yes. If damage is due to improper care or use, returns are not eligible.
Q: What if I ordered the wrong size?
A: You can exchange for the correct size within 14 days. First size exchange is free; additional exchanges may include return shipping charges.
Q: Can I return items from marketplace platforms?
A: Follow the marketplace's return window (typically 14-30 days) and their specific process. This policy applies to direct purchases from nirva.store.
Q: Do you accept returns without original tags?
A: No. For hygiene and resale purposes, original tags must be intact. This ensures product integrity and protects our customers.
Email: nirva2026@gmail.com
Grievance Email: nirva2026@gmail.com
Hours: Monday-Friday, 10:00 AM - 6:00 PM IST
Response Time: Within 24 hours for acknowledgment; within 5 business days for resolution
Nirva reserves the right to update this return and refund policy at any time. Changes will be effective 30 days after posting on our website. Continued use of our services constitutes acceptance of updated terms.
This return and refund policy complies with:
· ✓ Consumer Protection Act, 2019
· ✓ Consumer Protection (E-Commerce) Rules, 2020
· ✓ RBI Guidelines for Payment Aggregators (refund timeline)
· ✓ CCPA Dark Patterns Prevention Regulations
· ✓ State Consumer Protection Acts (applicable to customer location)
Your Rights: Indian law protects your consumer rights independent of this policy. Nothing in this policy restricts or limits your statutory rights under the Consumer Protection Act, 2019.
Thank you for choosing Nirva – Built for Champions, By Champions.
Last Updated: March 21, 2026