Terms of service

TERMS OF SERVICE

Effective Date: March 21, 2026

These Terms of Service ("Terms") govern your access to and use of the Nirva website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or place an order.

For the purpose of these Terms, "Nirva", "we", "us", and "our" refer to Nirva, and "you" and "your" refer to the user, customer, or visitor of the website.

1. ELIGIBILITY

By using this website, you confirm that:
- You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.
- You are legally capable of entering into a binding contract under applicable law.
- The information you provide to us is true, complete, and accurate.

2. ONLINE STORE USE

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the website.

You must not:
- Use the website for fraudulent or unlawful activity.
- Attempt to gain unauthorized access to our systems, servers, or databases.
- Interfere with the security, integrity, or performance of the website.
- Copy, reproduce, resell, or exploit any part of the website or our services without our written permission.
- Upload or transmit viruses, malicious code, or harmful content.

3. PRODUCTS AND AVAILABILITY

Nirva sells performance swimwear, accessories, and related products. All products are subject to availability, and we reserve the right to discontinue or modify any product at any time without prior notice.

We make reasonable efforts to display product colors, features, sizing, and details as accurately as possible. However, actual colors and fit may vary depending on your device, screen settings, and individual body type.

4. PRICING AND PAYMENTS

All prices listed on the website are shown in Indian Rupees (INR) unless otherwise stated. Prices are subject to change at any time without prior notice.

We reserve the right to:
- Correct pricing errors, inaccuracies, or omissions.
- Refuse or cancel any order placed for a product listed at an incorrect price.
- Limit quantities purchased per person, household, or order.

Payment must be completed using one of the approved payment methods available at checkout. By submitting payment details, you represent that you are authorized to use that payment method.

5. ORDERS AND ACCEPTANCE

Placing an order on our website does not guarantee acceptance. Your order is considered accepted only when it has been confirmed by us and dispatched.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
- Product unavailability.
- Errors in pricing or product information.
- Suspected fraud or unauthorized transaction.
- Bulk purchasing inconsistent with normal consumer use.
- Incomplete or inaccurate shipping or billing details.

If an order is cancelled after payment has been made, the amount paid will be refunded in accordance with our refund policy.

6. SIZING AND CUSTOMER RESPONSIBILITY

You are responsible for reviewing the product description, size chart, and care instructions before placing an order. If you are unsure about sizing, we recommend contacting us before purchase.

Minor variations in fit, stitching, shade, or finish that do not affect product performance or intended use shall not be treated as defects.

7. SHIPPING AND DELIVERY

We aim to process and ship orders within the timelines communicated on our website or at checkout. Delivery timelines are estimates and may vary due to courier delays, weather conditions, operational issues, public holidays, or causes beyond our control.

Nirva is not liable for:
- Delays caused by courier partners.
- Incorrect addresses provided by customers.
- Failed deliveries due to customer unavailability.
- Loss or delay caused by events outside our reasonable control.

Risk in the product passes to you upon delivery to the address provided in the order.

8. RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, and refunds are governed by our Return and Refund Policy. By placing an order, you agree to that policy as published on our website.

For hygiene and product safety reasons, certain swimwear items may only be eligible for return or exchange if they are unused, unworn, unwashed, with original tags attached, and with hygiene protection intact.

9. PROMOTIONS, DISCOUNTS, AND COUPONS

Promotional offers, discount codes, and campaign benefits are valid only for the period and conditions stated. Unless explicitly mentioned, promotions cannot be combined.

We reserve the right to:
- Modify or withdraw any promotion at any time.
- Reject coupon use in cases